“The Purveyors Of Quintessentially English Illustrated Goodies By Rural Illustrator Rebecca Day Visit www.toadhallcompany.co.uk for more”
At The Toad Hall Company we care about privacy. We believe in transparency, and we’re committed to being upfront about our privacy practices, including how we treat your personal information. This policy explains our privacy practices.
What Information Do We Collect?
When you visit www.toadhallcompany.co.uk or our Etsy or Folksy shops, place an order, contact us, or subscribe to our mailing list we may collect information from you that includes:
- Your name
- Your username (Folksy, Etsy, Social Media)
- Your email address
- Your postal address
- Your phone numbers
- Payment details
- A different recipient's name and address (if applicable)
What Do We Use This Information For?
We process this personal information for certain legitimate business purposes, which include some or all of the following:
- To process orders
- To communicate regarding product enquiries or bespoke commissions and projects
- To better understand how people interact with our websites and to determine the effectiveness of promotional campaigns
- To provide email communications which detail news about The Toad Hall Company, new product ranges, special offers and events
Sharing Data
The only circumstances in which we will share your data are in processing your order (with delivery companies to fulfil an order) or complying with the law for legal or tax obligations.
We will never use or pass on your information to third parties for marketing purposes.
How Is This Information Stored?
We will only retain your information for as long as necessary and we will securely store any on and offline data collected during that period. We may retain personal data related to orders or customer queries for six years. After this time it will be securely deleted.
Through Our Website
The Toad Hall Company's website is hosted on the Wix.com platform where your data is stored on a secure server through Wix.com's data storage, database and the general Wix.com applications behind a firewall.
In addition to our own privacy policy, you can read Wix.com's privacy policy here https://www.wix.com/about/privacy
Through Our Etsy Shop, Folksy Shop and Mailchimp
As well as ourselves, we make sure our other selling and marketing platforms where your data maybe held all comply with current data protection regulation. You can read their privacy policies here:
http://www.etsy.com/uk/legal/privacy
http://folksy.uservoice.com/knowledgebase/articles/54066-4-privacy-policy
https://mailchimp.com/legal/privacy/
All direct payment gateways offered by Wix, Etsy and Folksy (including Stripe & Paypal) adhere to the standards set by PCI-DSS as managed by the PCI security standards council.
Other
Personal information relating to email enquires is stored via Gmail.com on The Toad Hall Company's secure and private computer and mobile devices, which are password protected.
Offline filed personal information relating to orders is also securely locked in storage.
Consent & Your Rights
By using our website or Etsy and Folksy Shops you’re agreeing to this Policy.
You have the right to know what personal data we hold about you, and to ask for that data to be changed or deleted by getting in touch via our contacts page. The accuracy of your information is important to us. If you change email address, or any of the other information we hold is inaccurate or out of date, please also get in touch via our contacts page to let us know.
You have a choice about whether or not you wish to receive information from us. If you no longer want to receive direct marketing communications from us then you can unsubscribe by clicking the ‘unsubscribe’ link at the bottom of marketing emails sent to you.
Changes To Our Privacy Policy
We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes.
If you have any concerns about your personal data, please contact support@folksy.co.uk.
In addition to my own privacy policy, if you pay for your order with Paypal, your data will be protected by PayPal's privacy policy.
If you pay directly by card on Folksy, your personal data is protected by Stripe's Privacy Policy, which you can read here.
You can read Folksy's privacy policy here.
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You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
