“Premium Quality Leather Goods Handmade With Tender Loving Care By Tina's Leather Crafts (T.L.C). ”
This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Folksy.com or its related sites and services.
This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Folksy or any third party services you access through Folksy. You can reference the Folksy Privacy Policy to learn more about its privacy practices.
Information I Collect
To fulfil your order, you must provide me with certain information (which you authorised Folksy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order, for example), if you contact me directly.
Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:
• as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support now and in the future;
• when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
• as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services and products for you; and 2) Compliance with the Folksy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Folksy Seller Policy and Terms of Use.
Information Sharing and Disclosure
Information about my customers is important to my business. Additionally, as I have a BA (Hons) Law Degree and a LLM Masters Degree in Law with Distinction, I understand and take very seriously my legal obligations.
I share your personal information for very limited reasons and in limited circumstances, as follows:
• Folksy. I share information with Folksy as necessary to provide you my services and comply with my obligations under both the Folksy Seller Policy and Folksy Terms of Use.
• Service providers. I engage certain trusted third parties to perform functions and provide services to my shop. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
• I use MailerLite to manage my email marketing subscriber list and to send emails to my subscribers. MailerLite is a third-party provider, which may process your data using industry standard technologies to help me monitor and improve my newsletter. You can unsubscribe from my newsletter by clicking on the unsubscribe link provided at the end of each newsletter. MailerLite’s privacy policy is available at: https://www.mailerlite.com/privacy-policy.
• Business transfers. If I were to sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
• Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
Data Retention
I only keep the proof of posting for your package with your address on it for as long as necessary until it is clear you have received your order. Afterwards the proof of posting will be securely shredded and I only retain your name and country and the details of the item(s) you purchased in case you would like another item made with Tender Loving Care.
As I take the privacy of your personal information so seriously, I Do Not store any of your other personal information on my computer or other electronic devices, email service or in printed form. I only store your name and country as I do not need to store anything else as your other personal information is held by Folksy or my email newsletter service provider. I will retain your name and country for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I will keep your name and the details of the item(s) you purchased for all of the time I run my shop to enable me to give you excellent customer service for future purchases.
Transfers of Personal Information Outside the EU
I Will Not transfer information about you outside of the EU.
Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
• Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
• Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
• Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
• Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
• How to Contact Me
For purposes of EU data protection law, I, Tina Burton-Still, am the data controller of your personal information. If you have any questions or concerns, you may contact me at tina@tinasleathercrafts.co.uk. Alternately, you may write to me at: Tina Burton-Still, Rose Haven, Welbourne Close, Raunds, Wellingborough, Northants, NN9 6HE, England.
If you have any concerns about your personal data, please contact support@folksy.co.uk.
In addition to my own privacy policy, if you pay for your order with Paypal, your data will be protected by PayPal's privacy policy.
If you pay directly by card on Folksy, your personal data is protected by Stripe's Privacy Policy, which you can read here.
You can read Folksy's privacy policy here.
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In my premium leather goods shop, you will find a wide selection of handmade leather gifts including leather keyrings, leather comb cases as well as leather bookmarks for every taste. I add more handmade leather items to my shop all the time.
Tina's Leather Crafts (T.L.C) of England - Premium Quality Leather Goods Handmade with Tender Loving Care (T.L.C)
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
I would love for you to be delighted with your handcrafted leather goods. If for some reason you are not satisfied, please do not leave a negative feedback. Contact me first through Folksy as I will be happy to assist you. Please also contact me first before returning the item. I will take care of the issue for you promptly.
Returns are accepted but the item has to be returned within 14 days of receipt in its original, unused condition. This does not apply to custom-made, personalised items or items changed in some way from the original listing.
As I am reliant on the Royal Mail, I cannot give refunds for items that are delayed and arrive too late for a particular date. Tina's Leather Crafts is not responsible for any delays by the postal services or delays caused by international customs clearance processes.
A package cannot be declared lost until after 15 business days to allow for delayed delivery in the UK and 50 days for an overseas package. If your parcel looks like it may be missing, do not worry unduly as I will fully refund you if the parcel fails to arrive.
If returning an item, you must inform me first. After my reply, clearly mark it as "Return To Sender" and complete and attach a C22 custom declaration label to the package (if required) and mark it as "Return Goods" or tick the box "Other" and state "Return Item". Failure to do any of the above will mean I am unable to issue a refund.
Refunds for returns will be for the price of the item only, not including the original shipping costs, unless there is a defect in workmanship.
I stand behind the quality of my work and will try my best to satisfy you - but I can't accept returns on the following:
- Used or worn items (unless due to a defect in workmanship)
- Custom orders and items recreated to a specific measurement
- Items that don't fit because the measurements given by the buyer were not accurate.
If a refund is to be issued, it will be processed within 14 days of the leather item being received back to me in its original condition and original packaging. The refund will be for the price of the item only, not including the original shipping costs or the cost to return the item which is the responsibility of the buyer (unless the item is faulty).
