I Gaynor Lewis am the data-controller of your personal information as it relates to my shop.
When you place an order from me, I will receive your name, delivery address and email address from Folksy. I will only use these details to process and deliver your order, or deal with any queries you have related to that order. If you send me a message using the contact button on Folksy, I will receive your username and email address.
The only circumstances in which I will share your data are in processing your order or complying with the law. I will never use or pass on your information to third parties for marketing purposes or any other purpose, other than the circumstances listed below, or add you to any mailing list without your explicit consent. The circumstances in which I may share your data are:
• With Folksy to comply with my obligations.
• With delivery companies to fulfil your order.
• To comply with legal or tax obligations.
I will only retain your details for as long as necessary in order to process the transaction and I will securely store any data collected during that period. I retain personal data related to orders or customer queries for six years. After this time I will delete your data from my records.
You have the right to know what personal data I hold about you, and to ask for that data to be changed or deleted. You also have the right to complain to the ICO if you believe there is a problem with the way I handle your data.
If you have any concerns about your personal data, please contact support@folksy.co.uk.
In addition to my own privacy policy, if you pay for your order with Paypal, your data will be protected by PayPal's privacy policy.
If you pay directly by card on Folksy, your personal data is protected by Stripe's Privacy Policy, which you can read here.
You can read Folksy's privacy policy here.
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Beautiful Handmade items & Art - hair accessories, pet accessories & more in Derbyshire, England.
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
Refunds and Exchanges
Care is taken when packing to ensure the item's safety. However, if your item gets damaged in the post, please contact asap and I will send you a replacement where possible.
Buyer is responsible for return postage costs where a refund or exchange is agreed.
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I gladly accept returns.
Contact me: within 5 days of delivery where possible.
Send items back: within 14 days of delivery in its original condition, unworn if applicable and please include the original packaging.
Please ensure that you package the item(s) well and safely as the item(s) are your responsibility until they arrive here. It is recommended that you use a parcel service which requires a signature so that you have proof of return.
After I receive it I will email you straight away letting you know and will begin the refund procedure as long as everything is as you have told me or it arrives in exactly the condition that you have sent it.
Please contact me if you have any problems with your order.
The following items cannot be returned or exchanged because of the nature of these items, unless they arrive damaged or defective:
Custom or personalised orders
Custom commissioned work
Digital downloads
Gift cards
