“Modern handmade gifts for family, friends or simply for yourself.”
I Rowena Bayliss am the data-controller of your personal information as it relates to my shop.
When you place an order from me, I will receive your name, delivery address and email address from Folksy. I will only use these details to process and deliver your order, or deal with any queries you have related to that order. If you send me a message using the contact button on Folksy, I will receive your username and email address.
The only circumstances in which I will share your data are in processing your order or complying with the law. I will never use or pass on your information to third parties for marketing purposes or any other purpose, other than the circumstances listed below, or add you to any mailing list without your explicit consent. The circumstances in which I may share your data are:
• With Folksy to comply with my obligations.
• With delivery companies to fulfil your order.
• To comply with legal or tax obligations.
I will only retain your details for as long as necessary in order to process the transaction and I will securely store any data collected during that period. I retain personal data related to orders or customer queries for six years. After this time I will delete your data from my records.
You have the right to know what personal data I hold about you, and to ask for that data to be changed or deleted. You also have the right to complain to the ICO if you believe there is a problem with the way I handle your data.
If you have any concerns about your personal data, please contact support@folksy.co.uk.
In addition to my own privacy policy, if you pay for your order with Paypal, your data will be protected by PayPal's privacy policy.
If you pay directly by card on Folksy, your personal data is protected by Stripe's Privacy Policy, which you can read here.
You can read Folksy's privacy policy here.
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Hello. I'm English Rose, once a graphic designer, now a handmade groupie with a love of sewing. In my virtual shop you'll find mainly modern quilts and cushions, but also sewn accessories for your home, yourself and your family and friends. Thanks for stopping by. Enjoy.
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
If you would like to cancel and return your order, you must notify us at rowena.bayliss13@gmail.com, within 7 working days of receiving your order to qualify for an exchange or refund. English Rose only accept returns that are unopened, unused, and in their original packaging and therefore in a re sell-able condition. We do not refund the cost of returning an item, unless the item is faulty, not as described or unfit for purpose.
We cannot accept liability for goods that are lost or damaged in transit, so please package all items securely and to withstand delivery, or we might not be able to refund you. We recommend using track-able/registered delivery and keeping the receipt.
We cannot be responsible for interest charges made by PayPal, your debit or credit card company while waiting for returns to be refunded.
