“Handmade Butter Dishes, Sugar Bowls, Cream Jugs, Ceramic Clocks and Art Prints”
I PeterBowen am the data-controller of your personal information as it relates to my shop.
When you place an order from me, I will receive your name, delivery address and email address from Folksy. I will only use these details to process and deliver your order, or deal with any queries you have related to that order. If you send me a message using the contact button on Folksy, I will receive your username and email address.
The only circumstances in which I will share your data are in processing your order or complying with the law. I will never use or pass on your information to third parties for marketing purposes or any other purpose, other than the circumstances listed below, or add you to any mailing list without your explicit consent. The circumstances in which I may share your data are:
• With Folksy to comply with my obligations.
• With delivery companies to fulfil your order.
• To comply with legal or tax obligations.
I will only retain your details for as long as necessary in order to process the transaction and I will securely store any data collected during that period. I retain personal data related to orders or customer queries for six years. After this time I will delete your data from my records.
You have the right to know what personal data I hold about you, and to ask for that data to be changed or deleted. You also have the right to complain to the ICO if you believe there is a problem with the way I handle your data.
If you have any concerns about your personal data, please contact support@folksy.co.uk.
In addition to my own privacy policy, if you pay for your order with Paypal, your data will be protected by PayPal's privacy policy.
If you pay directly by card on Folksy, your personal data is protected by Stripe's Privacy Policy, which you can read here.
You can read Folksy's privacy policy here.
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I have been creating handmade art and ceramics for over 40 years honing my skills to produce lovely pieces for you to enjoy and perhaps purchase from me.
My studio is at the bottom of our garden down a winding path past the silkie bantams; Bluebell, Primrose and Snowdrop. They lay the cutest little eggs for our breakfast each morning! Sinbad the cat strolls past and curls up by the door for a snooze in the sunshine with not a care in the world.
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
Returns not accepted as these are handmade one at a time and each one is individual. If you have a problem with your order please contact me. Prevention Policy for COVID-19 As the situation with COVID-19 evolves day-to-day, our top priority during these challenging times continues to be the health and safety of our customers. We have been trained on proper hand washing protocol, working areas are maintained hygienically and all shipping materials and packaging are sanitised prior to shipping. We do not allow access to our working studio by any 3rd party and maintain all products and packaging in a safe environment. We are working in a COVID-19 Free Environment and are taking constant steps to stay safe by avoiding 3rd party contact. All packages are wrapped and sealed before they leave our studio and are taken directly to the Post Office or collected by domestic couriers. We remain focussed and connected to any changing rules the United Kingdom government has imposed. Please stay safe.
