I Louise AB am the data-controller of your personal information as it relates to my shop.
When you place an order from me, I will receive your name, delivery address and email address from Folksy. I will only use these details to process and deliver your order, or deal with any queries you have related to that order. If you send me a message using the contact button on Folksy, I will receive your username and email address.
The only circumstances in which I will share your data are in processing your order or complying with the law. I will never use or pass on your information to third parties for marketing purposes or any other purpose, other than the circumstances listed below, or add you to any mailing list without your explicit consent. The circumstances in which I may share your data are:
• With Folksy to comply with my obligations.
• With delivery companies to fulfil your order.
• To comply with legal or tax obligations.
I will only retain your details for as long as necessary in order to process the transaction and I will securely store any data collected during that period. I retain personal data related to orders or customer queries for six years. After this time I will delete your data from my records.
You have the right to know what personal data I hold about you, and to ask for that data to be changed or deleted. You also have the right to complain to the ICO if you believe there is a problem with the way I handle your data.
If you have any concerns about your personal data, please contact firstname.lastname@example.org.
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I'm Louise, 31 and from London. PaperHeartCreations specialises in designing handmade unique framed artwork, confetti, favours and decor for special occasions.
We cater for all occasions - engagements, weddings, anniversaries, birthdays, christenings, baptisms, new additions.. the list is endless!
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
I hope you will be happy with your item. In the unlikely event that you are not 100% satisfied with your purchase, please contact me within 7 days of receipt. I will either exchange or refund the item (buyer is responsible for return shipping costs).
I do not accept returns on custom or personalised items, unless they are faulty or have been damaged in transit. Please provide photos to document the damage/error and I will do my very best to resolve any issues.
Broken / Defective / Wrong Item:
If your order has been damaged in the mail, or there is some type of error, I will fix it with no additional cost to you. Please provide photos to document the damage/error. I will then provide you with a refund or exchange (your choice).