“Individual and Bespoke Hand Bound books; Guest Books, Journals, Notebooks, Albums all hand made with care”
I Elizabeth Gillum, Bedfordshire, UK am the data-controller of your personal information as it relates to my shop.
When you place an order from me, I will receive your name, delivery address and email address from Folksy. If you send me a message using the contact button on Folksy, I will receive your username and email address. I will only use these details to process and deliver your order, or deal with any queries you have related to that order.
The only circumstances in which I will share your data are in processing your order or complying with the law. I will never use or pass on your information to third parties for marketing purposes or any other purpose, other than the circumstances listed below, or add you to any mailing list without your explicit consent. The circumstances in which I may share your data are:
• With Folksy to comply with my obligations.
• With delivery companies to fulfil your order.
• To comply with legal or tax obligations.
I will only retain your details for as long as necessary in order to process the transaction and I will securely store any data collected during that period. I retain personal data related to orders or customer queries for six years. After this time I will delete your data from my records.
You have the right to know what personal data I hold about you, and to ask for that data to be changed or deleted. You also have the right to complain to the ICO if you believe there is a problem with the way I handle your data.
If you have any concerns about your personal data, please contact support@folksy.co.uk.
In addition to my own privacy policy, if you pay for your order with Paypal, your data will be protected by PayPal's privacy policy.
If you pay directly by card on Folksy, your personal data is protected by Stripe's Privacy Policy, which you can read here.
You can read Folksy's privacy policy here.
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LizzieMade Hand Bound books - Ready Made and To Order
If you don't see what you want in my shop, or you want a special item, please get in touch. I am happy to discuss commissions.
All ready-made items are posted as quickly as possible. Standard postage, or tracked for larger items, is included in the price of your item. If you wish to upgrade the postage, do contact me and I will calculate the extra cost.
Contact me via Folksy or by email at lizziemade@aol.com.
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
Standard Returns Policy applies to your purchases, unless an item has been personalised, altered for your personal specifications, or made specifically for you. In these cases, a refund is not possible, unless the item is faulty.
If there is a fault with your item, please contact LizzieMade first. A repair may be possible and we can discuss what can be done and arrange for the item to be returned for repair, replacement or refund.
Thank you!