“Artisan hats and jewellery designed and made in Yorkshire. Formerly Lillibets Millinery.”
I Isobel Robinson am the data-controller of your personal information as it relates to my shop.
When you place an order from me, I will receive your name, delivery address and email address from Folksy. I will only use these details to process and deliver your order, or deal with any queries you have related to that order. If you send me a message using the contact button on Folksy, I will receive your username and email address.
The only circumstances in which I will share your data are in processing your order or complying with the law. I will never use or pass on your information to third parties for marketing purposes or any other purpose, other than the circumstances listed below, or add you to any mailing list without your explicit consent. The circumstances in which I may share your data are:
• With Folksy to comply with my obligations.
• With delivery companies to fulfil your order.
• To comply with legal or tax obligations.
I will only retain your details for as long as necessary in order to process the transaction and I will securely store any data collected during that period. I retain personal data related to orders or customer queries for six years. After this time I will delete your data from my records.
You have the right to know what personal data I hold about you, and to ask for that data to be changed or deleted. You also have the right to complain to the ICO if you believe there is a problem with the way I handle your data.
If you have any concerns about your personal data, please contact support@folksy.co.uk.
In addition to my own privacy policy, if you pay for your order with Paypal, your data will be protected by PayPal's privacy policy.
If you pay directly by card on Folksy, your personal data is protected by Stripe's Privacy Policy, which you can read here.
You can read Folksy's privacy policy here.
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Please read the item description for the latest dispatch estimate. If you are in a hurry, please get in touch.
UK ORDERS:
Hats are sent by Tracked 24 mail, which usually arrives next working day. Jewellery is posted by 1st class delivery and usually takes 1-2 working days from dispatch.
INTERNATIONAL ORDERS:
Hats are sent by Royal Mail Tracked services unless stated otherwise, & usually take around 1-3 weeks from dispatch. Jewellery is posted by Royal Mail standard airmail.
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
MILLINERY RETURNS:
I take great care to produce heirloom quality pieces that create a lasting memory of a special event.
I do appreciate that it may be difficult to judge how styles will suit online, so I allow returns/exchanges within 7 days of receipt (overseas customers please contact within 7 days). This excludes any bespoke options beyond the style of fastening or side of head where offered.
Returns must be unworn with tags intact and in the original hat box. Any damage, including to the hat box, will incur a charge to cover replacement costs.
Bespoke headpieces, or those made in different colours to the listed hats, are strictly non-returnable due to their personalised nature.
JEWELLERY RETURNS
I am happy to accept returns of unworn jewellery (see exclusions below) within 14 days of receipt (international customers please contact me within 3 days to notify of return, & mark the box as RETURNED ITEM). Items must be returned unworn & in its original packaging.
EXCLUSIONS:
Due to their customised nature, bespoke designs and made-to-order rings are non-returnable unless faulty.
RETURNS POSTAGE
Postage is non-refundable. All return postage costs are covered by buyer unless faulty.
