“Beautiful Handmade Vintage Style Hats and Wedding Accessories ”
I Penni Wallace am the data-controller of your personal information as it relates to my shop.
When you place an order from me, I will receive your name, delivery address and email address from Folksy. I will only use these details to process and deliver your order, or deal with any queries you have related to that order. If you send me a message using the contact button on Folksy, I will receive your username and email address.
The only circumstances in which I will share your data are in processing your order or complying with the law. I will never use or pass on your information to third parties for marketing purposes or any other purpose, other than the circumstances listed below, or add you to any mailing list without your explicit consent. The circumstances in which I may share your data are:
• With Folksy to comply with my obligations.
• With delivery companies to fulfil your order.
• To comply with legal or tax obligations.
I will only retain your details for as long as necessary in order to process the transaction and I will securely store any data collected during that period. I retain personal data related to orders or customer queries for six years. After this time I will delete your data from my records.
You have the right to know what personal data I hold about you, and to ask for that data to be changed or deleted. You also have the right to complain to the ICO if you believe there is a problem with the way I handle your data.
If you have any concerns about your personal data, please contact support@folksy.co.uk.
In addition to my own privacy policy, if you pay for your order with Paypal, your data will be protected by PayPal's privacy policy.
If you pay directly by card on Folksy, your personal data is protected by Stripe's Privacy Policy, which you can read here.
You can read Folksy's privacy policy here.
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Please allow plenty of time for dispatch & shipping,
Tracked delivery upgrades are available on request.
If you are unsure on colours, please message with a photo of your outfit so we can check and maybe alter.
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
You then have up to 14 days to return the item, at your own cost, in suitable packaging, with the same care & attention as the original packing, preferably in the original box.
The item must be returned in a new, unused condition so it can be resold.
It must be well packed to avoid any damage and sent with trackable postage, which is at the buyers OWN cost..
Due to hygiene & contact issues, Veils are currently non returnable.
Anything outside of these time periods will not be refunded, as in line with the Consumer Contracts Regulations.
IMPORTANT - For international returns from outside the UK please mark your parcel RETURNED GOODS/RETURN
You will need to make sure that you use the correct forms for your country for returning goods to overseas destinations.
Any extra charges/ customs duty incurred by myself from the above not being correctly done, will be deducted from the refund total, or the parcel will be refused and no refund issued.
**EU Customers, please note that goods over the value of 22 Euros will be subject to import duties/ tax in your country, please check prior to purchasing.
