“Handmade Jewellery with Healing Stones”
I Marie Hart am the data-controller of your personal information as it relates to my shop.
When you place an order from me, I will receive your name, delivery address and email address from Folksy. I will only use these details to process and deliver your order, or deal with any queries you have related to that order. If you send me a message using the contact button on Folksy, I will receive your username and email address.
The only circumstances in which I will share your data are in processing your order or complying with the law. I will never use or pass on your information to third parties for marketing purposes or any other purpose, other than the circumstances listed below, or add you to any mailing list without your explicit consent. The circumstances in which I may share your data are:
• With Folksy to comply with my obligations.
• With delivery companies to fulfil your order.
• To comply with legal or tax obligations.
I will only retain your details for as long as necessary in order to process the transaction and I will securely store any data collected during that period. I retain personal data related to orders or customer queries for six years. After this time I will delete your data from my records.
You have the right to know what personal data I hold about you, and to ask for that data to be changed or deleted. You also have the right to complain to the ICO if you believe there is a problem with the way I handle your data.
If you have any concerns about your personal data, please contact support@folksy.co.uk.
In addition to my own privacy policy, if you pay for your order with Paypal, your data will be protected by PayPal's privacy policy.
If you pay directly by card on Folksy, your personal data is protected by Stripe's Privacy Policy, which you can read here.
You can read Folksy's privacy policy here.
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Mostly healing stones with sterling or fine silver. To cater to everyone's tastes there are glass products with some silver plated findings.
Everything is made by myself, including the artisan fine silver.
I cater to all budgets and tastes. If you don't see anything you like please ask me and I will do my best to assist,
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
If you are unhappy with your item then you can return it to me for a full refund as long as it is returned in the condition it was sent out, within 14 days of the sale. You, the buyer, are responsible for meeting the return postage costs.
Refunds will be given via the method you originally paid for the order and will only be issued once the returned items have been received and inspected. All returned items must be unused and unworn.
Custom, personalised items and earrings are NOT eligible for refund unless they are defective.
