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Buying from me
Embers and Ink brings you bright, bold and plastic-free recycled cards and sustainable gifts. Changing the world one shop at a time!
Returns Policy
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
I gladly accept returns and exchanges.
Contact me within: 14 days of delivery.
Send items back within: 30 days of delivery.
I don't accept cancellations, but please contact me if you have any problems with your order.
The following items can't be returned or exchanged:
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
-Custom or personalised orders
-Perishable products (like food or flowers)
-Digital downloads
- Intimate items (for health/hygiene reasons)
- Items on sale/seconds
Conditions of return
Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Read the Folksy Returns Policy.
