“Funny illustrated gifts & cycling goodies.”
I Dog As Pony am the data-controller of your personal information as it relates to my shop.
When you place an order from me, I will receive your name, delivery address and email address from Folksy. I will only use these details to process and deliver your order, or deal with any queries you have related to that order. If you send me a message using the contact button on Folksy, I will receive your username and email address.
The only circumstances in which I will share your data are in processing your order or complying with the law. I will never use or pass on your information to third parties for marketing purposes or any other purpose, other than the circumstances listed below, or add you to any mailing list without your explicit consent. The circumstances in which I may share your data are:
• With Folksy to comply with my obligations.
• With delivery companies to fulfil your order.
• To comply with legal or tax obligations.
I will only retain your details for as long as necessary in order to process the transaction and I will securely store any data collected during that period. I retain personal data related to orders or customer queries for six years. After this time I will delete your data from my records.
You have the right to know what personal data I hold about you, and to ask for that data to be changed or deleted. You also have the right to complain to the ICO if you believe there is a problem with the way I handle your data.
If you have any concerns about your personal data, please contact support@folksy.co.uk.
In addition to my own privacy policy, if you pay for your order with Paypal, your data will be protected by PayPal's privacy policy.
If you pay directly by card on Folksy, your personal data is protected by Stripe's Privacy Policy, which you can read here.
You can read Folksy's privacy policy here.
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Hello! Welcome! Orders will be shipped once a week. Many thanks.
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
I do not offer a returns policy for greeting cards.
We want you to be completely happy with your purchase. If you are not and there is a problem with the item please get in touch immediately (within 3 days of receipt) RETURNS: If the size is wrong we can exchange for a different size (please check that we have the size in stock that you want – we are quite small and so our stock can fluctuate so you may incur a wait). The item you are returning must be in the same condition in which you received it (unmarked and unworn). Please include the original packaging. Unfortunately we can’t absorb the postal cost of returns that are the wrong size. There are two ways you can go about returning: 1. Get in touch, send the item back with a cheque to cover the initial postal costs of that item. If you’d rather pay BACs let me know. We will send you the correct size asap. 2. Get in touch, send the item back for a full refund. You can then purchase the correct size. (PLEASE CHECK YOUR SIZES BEFORE ORDERING)
