“Hand Knitted Garments & Accessories for Babies and Small Children”
I Pauline Wright am the data-controller of your personal information as it relates to my shop.
When you place an order from me, I will receive your name, delivery address and email address from Folksy. I will only use these details to process and deliver your order, or deal with any queries you have related to that order. If you send me a message using the contact button on Folksy, I will receive your username and email address.
The only circumstances in which I will share your data are in processing your order or complying with the law. I will never use or pass on your information to third parties for marketing purposes or any other purpose, other than the circumstances listed below, or add you to any mailing list without your explicit consent. The circumstances in which I may share your data are:
• With Folksy to comply with my obligations.
• With delivery companies to fulfil your order.
• To comply with legal or tax obligations.
I will only retain your details for as long as necessary in order to process the transaction and I will securely store any data collected during that period. I retain personal data related to orders or customer queries for six years. After this time I will delete your data from my records.
You have the right to know what personal data I hold about you, and to ask for that data to be changed or deleted. You also have the right to complain to the ICO if you believe there is a problem with the way I handle your data.
If you have any concerns about your personal data, please contact support@folksy.co.uk.
In addition to my own privacy policy, if you pay for your order with Paypal, your data will be protected by PayPal's privacy policy.
If you pay directly by card on Folksy, your personal data is protected by Stripe's Privacy Policy, which you can read here.
You can read Folksy's privacy policy here.
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All of the items in my shop are loving hand knitted by myself. They are made with babies in mind and also include items for children up to the age of 10 with a 30 inch chest.
Some items are in stock and can be posted to you straight away but most will need to be made to your own specifications, these will take approximately 2 weeks.
If you only need part of a set then please contact me and I will be happy to help. If you have any questions then please do not hesitate to ask.
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
I gladly accept returns and exchanges, just contact me within: 14 days of delivery with a photo showing any damage or a statement saying why you would like to return the item. Then send the item(s) back within: 30 days of delivery
Unfortunately, if you request a customised order, such as a different size or colour or if you ask to have a pattern that you have made up, I cannot accept a cancellation of that order, but please contact me if you have any problems with your order.
Conditions of return
Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
