“All items in my shop are handmade, designed and created by myself in Cornwall and Devon. ”
I Bronwen Wells am the data-controller of your personal information as it relates to my shop.
When you place an order from me, I will receive your name, delivery address and email address from Folksy. I will only use these details to process and deliver your order, or deal with any queries you have related to that order. If you send me a message using the contact button on Folksy, I will receive your username and email address.
The only circumstances in which I will share your data are in processing your order or complying with the law. I will never use or pass on your information to third parties for marketing purposes or any other purpose, other than the circumstances listed below, or add you to any mailing list without your explicit consent. The circumstances in which I may share your data are:
• With Folksy to comply with my obligations.
• With delivery companies to fulfil your order.
• To comply with legal or tax obligations.
I will only retain your details for as long as necessary in order to process the transaction and I will securely store any data collected during that period. I retain personal data related to orders or customer queries for six years. After this time I will delete your data from my records.
You have the right to know what personal data I hold about you, and to ask for that data to be changed or deleted. You also have the right to complain to the ICO if you believe there is a problem with the way I handle your data.
If you have any concerns about your personal data, please contact support@folksy.co.uk.
In addition to my own privacy policy, if you pay for your order with Paypal, your data will be protected by PayPal's privacy policy.
If you pay directly by card on Folksy, your personal data is protected by Stripe's Privacy Policy, which you can read here.
You can read Folksy's privacy policy here.
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You are welcome to visit, thanks for taking the time to come & look at my Folksy shop. Take a look and find a gorgeous gift for yourself or someone special.
All my pots are hand thrown on a wheel, glazed in food-safe glazes and fired in my electric kiln.
All items in my shop are handmade, designed and created by myself in Cornwall and Devon.
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
Processing time:
The time I need to prepare an order for shipping varies. For details, see individual items.
UK by Royal Mail Signed For Second Class Parcel but if you would like to upgrade to a faster shipping option please contact me.
**If you require postage outside the U.K. please message me for info**
Shipping costs quoted at checkout are for single packages weighing less than 2kg only.
Packed orders weighing more than 2kg are subject to revised shipping costs. Please contact the seller.
Royal Mail have significantly increased their prices for medium sized parcels and I won't reduce the size of my protective packaging. (I would hate my ceramics to get broken in transit.) I will therefore be using a courier for small, medium and large parcels. If you could quote a 'safe place' on your order for the courier to leave the parcel that would be great. They will try to deliver at your address up to three times.
If you would like to visit my stall local craft markets around Launceston, Tavistock and Okehampton (where I work), if you would like to come along, message me and I'll send you a list.
Custom and personalised orders:
I also make to order, please get in touch if you request an item such as a ceramics design that it is the artwork you are paying for - please don't expect to pay the same price as a standard item. Designs can take several weeks of hard work to create and I charge accordingly.
Ready to ship items take 3 to 5 days to post, made to order items 4 to 5 weeks.
If you have any questions about any of the items in my shop or want a different colour or size, please contact me.
