“Handmade Beaded Jewellery and Accessories, Unique Designs”
I ArcaneandEsoteric am the data-controller of your personal information as it relates to my shop.
When you place an order from me, I will receive your name, delivery address and email address from Folksy. I will only use these details to process and deliver your order, or deal with any queries you have related to that order. If you send me a message using the contact button on Folksy, I will receive your username and email address.
The only circumstances in which I will share your data are in processing your order or complying with the law. I will never use or pass on your information to third parties for marketing purposes or any other purpose, other than the circumstances listed below, or add you to any mailing list without your explicit consent. The circumstances in which I may share your data are:
• With Folksy to comply with my obligations.
• With delivery companies to fulfil your order.
• To comply with legal or tax obligations.
I will only retain your details for as long as necessary in order to process the transaction and I will securely store any data collected during that period. I retain personal data related to orders or customer queries for six years. After this time I will delete your data from my records.
You have the right to know what personal data I hold about you, and to ask for that data to be changed or deleted. You also have the right to complain to the ICO if you believe there is a problem with the way I handle your data.
If you have any concerns about your personal data, please contact support@folksy.co.uk.
In addition to my own privacy policy, if you pay for your order with Paypal, your data will be protected by PayPal's privacy policy.
If you pay directly by card on Folksy, your personal data is protected by Stripe's Privacy Policy, which you can read here.
You can read Folksy's privacy policy here.
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I'm a full-time carer for my husband since 2012 when he became seriously ill out of the blue.
Trying to earn money to keep a roof over our heads.
I live in Barnsley, South Yorkshire with my German Spitz puppy Flint and 8 beautiful chickens.
Please support my small business. I appreciate every order and I hope you love your items when you see them!
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
Under the Consumer Protection (Distance Selling) Regulations 2000, customers in the EU who make purchases online are entitled to a 14 day cooling-off period from the date of delivery. With the exception of bespoke custom orders, which cannot be returned and are exempt from these regulations, I am happy to offer a full refund of any purchases under the following terms: ~ The customer makes contact within 14 days of receipt of the unwanted items ~ Items are unworn and are returned in the same condition as when they were purchased. ~ Buyer pays for return postage and packaging costs. In return you will receive a full refund once I have received the item or proof that the item has been posted back to me, plus your original postage costs. You only pay to return the item to me if you have changed your mind or find the item isn't suitable for your needs. For other returns, please contact me to discuss. Your legal rights remain unchanged. If you are returning goods from outside the EU you must mark your parcel clearly as "Returned Goods" otherwise the item will be liable for import tax which I am unable to pay.
