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Toasted Glass
Toasted Glass

Monique Low

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About Toasted Glass

Toasted Glass

Whimsical, beautiful, hand painted fine china and glass.

Hey you,

Thank you for stopping by and taking the time to have a look around!

My name is Monique and I'm the brains and the paintbrush behind Toasted Glass. I'm also the designer, packer, stock controller and general dogsbody. In fact, I like to think I'm the big boss of everything - except accounts - I leave that to my long suffering life partner and father of our two boys.

I've been painting on glass since the 1990's which makes me feel very old, but also very confident in what I do and I've been running Toasted Glass since 2012. I progressed from the kitchen table to a studio at the front of our house in Chelmsford, Essex, where I spend most of my days and quite a few of my nights, creating, designing and painting fine china and glass. Owing to the delicate nature of my work, studio pets are a no no, but I am kept company by my beloved plant, Castro, the fiddle fig and the dulcet tones of Radio 4.

I find the process of painting, very calming and therapeutic and it gives me real pleasure to know that my work is appreciated. Every time a customer reorders or tells me how much the gift they gave was loved by the recipient, I get a warm, fuzzy glow. I put a lot of love and care into every aspect, from the painting itself to the packaging and design. A lot of my designs are inspired by nature; flowers, animals and birds, but I'm just as likely to take inspiration from fairytales, bicycles, my favourite childhood films, whatever takes my fancy!

When I'm not working, I like to go to yoga or pilates classes and try to counter the effects of spending my days painting and when I'm not being so virtuous, I am partial to the occasional gin martini, from a Toasted Glass glass, of course!

If you have any questions, please get in touch. I'd love to hear from you.

Best wishes

Monique

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Buying from me

Thank you for taking the time to browse through my little shop of hand painted glass and china. Please don't hesitate to get in touch if you would like something made for you - always happy to oblige, whenever possible...
The colours on all Toasted Glass pieces are baked on to withstand frequent washing. However, dishwashing is not recommended as extreme temperatures may cause clouding. Care labels are provided with every item.
Shipping is fully tracked.

Returns Policy

You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.

As all Toasted Glass pieces are custom made, I cannot accept returns or exchanges, but if an item is damaged in transit, I am happy to refund or replace, as preferred. Proof of damage is required in order to facilitate either option and should be sent in the form of photographic evidence, showing both the damage to packaging and the item itself. This is required by the shipping company insurance and unfortunately a refund or exchange cannot be given without it.
If your order is incorrect - ie, wrong item sent or personalisation does not match the notes given, I accept full responsibility and will of course refund or exchange and cover the cost of return postage, if the original item needs to be sent back to me. Again, photographic evidence is required.
Each and every piece is designed and handpainted by me. Therefore, you may have to allow a little time for your order to be made. Currently, orders are dispatched within 1-2 weeks and from there, delivery times will vary according to your selected postage.

UK orders are sent using Royal Mail Tracked 48 and generally arrive within 48hrs of dispatch. You will be sent a tracking code with your Shipping Notification email and can follow your orders progress at Royal Mail Track and Trace.
https://www.royalmail.com/track-your-item
If you would like to receive email or text notifications about your parcel's progress, please leave your details when ordering.

Due to the higher of volume of International parcels over the festive period and to avoid confusion about an order's whereabouts, all overseas parcels are being sent using an International Fully Tracked service. You will be sent a tracking code with your Shipping Notification email and can follow your orders progress at Royal Mail Track and Trace.
https://www.royalmail.com/track-your-item

Overseas customers will receive their goods via Airmail.
Orders to Europe generally take between 3-5 working days.
Orders to the USA generally take between 5-10 working days.
Orders to Australia generally take between 10-15 working days.
Please note that parcels can take longer to arrive at busy times of year and that, unfortunately, this is out of my control.

Read the Folksy Returns Policy.