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Buying from me
I handcraft all my headwear using traditional millinery skills in my specialist studio in Kent, with all pieces listed here being ready to send by Royal Mail, unless otherwise specified.
I also offer a customisation or fully bespoke service to help bring your dream hat to life. This can take 3-6 weeks, depending on the design and the time of year, so pop me a message for a chat if you're at all interested in how I can help you find your perfect hat, fascinator, veil or headpiece.
Returns Policy
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
Bespoke and Customised Items:
As I create bespoke and custom items especially for you they are unable to be returned or exchanged. However, I'll work closely with you on the design,, providing photos, video calls, swatches and fittings as required to make sure it's perfect and you just what your after before it's sent out to you.
The does not affect your statutory rights.
If you have any questions at all, just ask away!
Read the Folksy Returns Policy.
