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Buying from me

For all my handmade items
http://www.folksy.com/shops/helenjanesdesigns

Returns Policy

You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.

All in stock items are shipped out within five working days after cleared payment. No items sent out on Fridays Post Office closed.

Under the Distance Selling Regulations you have a seven working days cooling off period starting when you have received

Read the Folksy Returns Policy.