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Buying from me
Everything you see can be customised to your heart's desire! As it's all handmade by me no two toys are identical. I do sometimes have toys in stock, so let me know if you're in a rush. I also make completely custom toys designed from scratch, in consultation with you. Come and check out my Facebook page to see current projects and to give you some inspiration! https://www.facebook.com/MamaLivosMonsterOrphanage
Returns Policy
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
• Payment should be made immediately via PayPal or credit card.
• Orders will be dispatched, in accordance to the timescales set out in the shipping policy, once payment has been received in full.
For buyers who wish to pay with a credit card and DO NOT wish to sign up for a PayPal account: At checkout, after you submit your order click the “Pay Now” button. Click on the PayPal icon and you will be redirected to PayPal, click the “I do not have a PayPal account”. Scroll Down and you will see the option to pay with a Credit or Debit Card WITHOUT having to sign up for a PayPal account. Follow the instructions (you will not be required to create an account to complete a purchase).
Shipping
• PLEASE NOTE that unless listed as 'Ready To Ship', all items are MADE TO ORDER and usually take 3 - 5 WORKING days to complete before being posted.
• All orders are posted 1st Class via Royal Mail (Domestic Orders) or Airmail (International Orders). International orders will take on average up to 5 days from postage to receipt. Proof of posting is always obtained. If you require a TRACKING NUMBER or SPECIAL DELIVERY for your order please contact us before purchasing to obtain details of cost.
• If a package is undeliverable due to an inaccurate shipping address provided by the buyer, or if a package is unclaimed by the buyer, Monster Orphanage cannot be held responsible. The buyer will be responsible for the cost of re-shipping the package.
• I will message you once your order is completed and inform you that it has been posted.
• If you need an item for a particular date please contact me first and I will reply to your request as quickly as possible.
• Please bear in mind that delays can occur with Mail delivery especially around Holiday Times. Please contact us if your package has not been delivered after 14 days.
Please note that buyers are responsible for any and all duties and customs charges that may be incurred.
Refunds and Exchanges
• I hope you will be happy with your order, however if for any reason you are not, please let me know ASAP by email or convo via your Etsy account.
• Under UK law, you have the right to cancel your purchase within 7 days of receipt of your order.
• Once notified of a problem I will happily refund or exchange goods that are returned to us in their original condition. This includes your original postage costs.*
• Return postage however will not be refunded. Please obtain proof of postage when returning an item.
• * PLEASE NOTE THAT PERSONALISED / BESPOKE ITEMS ARE NON RETURNABLE/ REFUNDABLE UNLESS DAMAGED OR FAULTY. IN THESE CASES A REFUND WILL ONLY BE GIVEN ONCE THE ITEM IS RETURNED.
Seller Information
Juliette Livesey-Howe
1 Orchard Road
Horsham
West Sussex
RH13 5NF
MLMO@icloud.com
Read the Folksy Returns Policy.
