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Designing and making playhouses and toys to ignite your child's imagination
Returns Policy
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
I want you to be happy with your purchase, so if for any reason you are not happy with your purchase please message us to discuss it.
I will not refund for items lost or damaged in post, if you want peace of mind please ask for signed for service postage add on or message me to add insurance to your parcel for an additional fee. Postage is the purchasers responsibility.
I accept returns for stocked items if notified within 14 days of your receipt of the item.
Please make sure you contact me before sending the item back and let me know the reason for the return.
Refund will take place asap after receiving returned items. Shipping fees are not refundable and will be deducted from the refund.
No returns or refunds on custom made items. Please check item description.
Read the Folksy Returns Policy.
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