You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

Payment I accept Paypal. If you don't have a paypal account you can still pay through paypal with a credit card. Please complete payment within 24 hours of your purchase. Shipping Shipping mainly via Royal Mail or and most products will ship within 1 to 3 business days from date of payment. Please make sure that the address on your order is the correct address. If the package is returned for non-delivery, the buyer is responsible for shipping costs to a correct address. Refunds and Exchanges In the case of a damaged box or one never delivered , customer's money for the item will be refunded. We show clear every item in pictures , so that our customers know what they are getting. If a customer is not happy with his or her purchase, please contact us immediately.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.