You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

Please, do not hesitate to contact us if you have any questions regarding any of our items. It cost you nothing and may save some hassle. However, if you are not happy with your purchase then send it back to us followed by a message stating the reason. The return postage is paid by the buyer which can be refunded. If you return an item due to an incorrect/misleading advert then you will be entitled to a full refund which includes the original and the return postage, and the purchase price of the item. If, however you have changed your mind then we will only refund the purchase price of the item excluding any postage. In any cases the item needs to be in unused, re-sellable condition.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.