You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

Payment Payment is required within 7 days of purchase. Shipping The despatch dates begin from the moment payment has been received. Postage through Royal Mail 1st Class. International customers please note: Purchase price and shipping fees do NOT include payment of your local taxes, tariffs, duties, receiving and/or handling fees, etc. - these are the additional responsibility of the purchaser, so please take this into consideration prior to purchase. Refunds and Exchanges Refunds will only be given if item received does not match item description. Please read measurements and description carefully and contact us with any questions prior to purchase of item. We love answering questions and happy customers.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.