You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

Please be aware that all my items are hand made - this means that no two items will be the same, and there are always going to be differences in stitch, cut and general make quality. Some items I sell have been hand dyed, or contain hand dyed components; if this is the case the description will state this clearly. I have spent a long time experimenting with different dyes and techniques in order to achieve the most vibrant, long-lasting and colourfast results, but please do be aware that all hand dyed items will lose some colour and/or vibrancy over time. This is usually a gradual process and it is extremely unlikely that you will find your item loses a large amount of colour quickly, but it is normal to see some colour seepage during washing and some fading over time. Some items I sell are made from (or feature) vintage or reclaimed materials or parts. With all vintage/reclaimed materials, there is always the chance of marks or wear being present. Please be assured I check my materials very thoroughly and all are clean and in good condition, however there may be some fabrics that have faded over time, or show some signs of wear, or feature very small marks or runs in the fabric that I have been unable to remove or cut around. Vintage buttons and other parts can show some wear or slight scratches. I use vintage or reclaimed materials when I feel they add character to an item, or lend themselves particularly well to a design, and because I feel that it is a small thing I can do to reduce the impact my work has on the environment. If the item has any visible or noteworthy marks from the use of vintage materials, I will always note this in the description and show it in the photos. I take the utmost care when making my items and when photographing them so that you can clearly see what you are getting. If you have any concerns, or feel your item is not as seen in the photos, please do get in touch and I will do my best to resolve the issue. I cannot however, accept any responsibility for the care you use in washing and wearing your item. All items come with a comprehensive guide on how to care for your item - please do read this since it will help you to keep your item at it's best. I cannot accept returns for an item that has been damaged by inappropriate use or care. I also cannot accept returns on the basis of the above, pre-advised issues, if applicable to your item.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.