You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

Custom items are not eligible for refunds unless they are faulty. You can cancel non custom orders and get a refund within seven days after receipt of the item, provided the item has not been used. Faulty items can be returned within six months of payment being mad Although I try to fulfill all orders as soon as I can, orders may still take up to 5-7 days for me to make during busy periods, not including the 1-2 days delivery time. Please do take this into account when ordering during busy times such as Christmas.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.