You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

If for any reason you are unhappy with the goods please contact us by email before you return them. We will give you a returns number to put on the outside of the parcel and we will refund you when we get the goods back. The goods must be in the condition that you received them, not used and in their original packaging. If you wish to cancel using this right, you need to inform us by email within 7 working days starting the day after you received the goods. You must take reasonable care of the goods and immediately return them to us at your expense. We will not consider that you have taken reasonable care of the goods if they have been used in a way or to an extent beyond what would be reasonable when examining the goods in a shop before purchase. If we send you the wrong item or the item we send you is faulty we will correct the error as soon as possible. Please email us first before returning the goods so that we can give you a return code to put on the outside of the parcel.  We will refund the postage costs when the error is ours. The goods must be in the condition that you received them, not used and in their original packaging.
 We follow to the Distance Selling Regulations, which are designed to safeguard you when buying items via post, telephone or on the Internet. You have the legal right to cancel your order for most items within 7 working days of receiving the goods. However, this right does not apply to certain items such as personalised products or special orders . If you wish to cancel using this right, you need to inform us by email within 7 working days starting the day after you received the goods. You must take reasonable care of the goods and immediately return them to us at your expense. We will not consider that you have taken reasonable care of the goods if they have been used in a way or to an extent beyond what would be reasonable when examining the goods in a shop before purchase.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.