You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

I send items by Royal Mail first class post. International orders will be sent by Royal Mail international post and all customs, duty fees and taxes are the responsibility of the buyer. Please contact me should you require recorded or special delivery. I do not mark international orders as "gift". Unfortunately I can not guarantee delivery times on Royal Mail's behalf. The P&P price for the UK is for up to 4 lanterns in one parcel. Should you purchase more than 4, please contact me for the correct P&P. Lanterns are wrapped in tissue paper and bubble wrap and packed in a cardboard box to send. Should you require gift wrapping please send me a message to arrange this. I endeavour to use recycled packaging wherever possible to keep packaging costs low and to help protect the environment. Please note that as each lantern is hand-punched, no two lanterns will ever be completely the same in appearance. The lanterns are not toys and should not be given to children. Due to the nature of copper punching, there are sharp/rough edges inside the lantern. Please ensure you never leave a burning candle unattended or near a flammable item. Please return faulty items within 7 days of receipt for a refund or replacement. For other returns (non faulty items) please return within 7 days of receipt in original packaging for refund; return postage for non faulty items is the buyer's responsibility.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.