You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

I'm afraid that I cannot accept returns unless the items you receive are not as ordered, or are damaged. Should this occur, please contact me as soon as possible and I will provide you with a return address. Once I have received the returned item I shall issue a paypal refund for the price of the item All import fees, taxes and duties are the sole responsibility of the Purchaser.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.