You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

Damages/Losses I cannot take responsibility for any items that may get lost or damaged during transit. (See below regarding tracked/registered mail) Shipping within the UK The shipping rate quoted on each product listing is for UK packages sent via the standard Royal Mail First Class service. Royal Mail state on their website to allow 1-3 days for delivery** SEE LISTING FOR XMAS POST DEADLINES. No insurance, no tracking, nor guarantee of delivery is included within the standard First Mail service. If you require an upgraded First Class Registered Post service which includes insurance and tracking (signature required), please convo me before checking out/payment and I will quote you an upgraded postal rate and amend your final PayPal invoice. Shipping to USA, Canada, New Zealand, Australia The shipping rate quoted on each product listing for the above destinations will be sent via the standard Royal Mail Airmail service. No insurance, no tracking, nor guarantee of delivery is included within the standard Royal Mail Airmail service. If you require an upgraded trackable service (Royal Mail Airsure) please convo me before checking out/payment and I will quote you an upgraded postal rate and amend your final PayPal invoice.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.