You can cancel the order and get a refund from the maker within 14 days of receipt, provided the item has not been used. Faulty items can be returned within six months of payment being made.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.

What buyers say about Julia Smith Ceramics

All 359 reviews

I bought the Forest mug for my husband as an anniversary gift as he works in Forestry and loves his coffee. Such a beautiful mug, just perfect for hugging your coffee. Thank you
Hwalton
Bought 2 items
Lovely, quick delivery. Many thanks.
mrsminiver64
Bought 1 item
MooeyB
Bought 1 item

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