Thank you for visiting Oakwood Soaperie.Hi, I'm Ceri, I live in the North East of England and love to make things, especially soaps. All my soaps are handmade in my workshop on the beautiful Gibside Estate, a National Trust property here in the North East. They are made in small batches using the 'cold process' method and only use the finest oils, butters, Northumbrian honey & beeswax (provided by my Dad, a bee keeper for over 25 years), natural clays, botanicals, essential oils and blended fragrances. My soaps are manufactured with Sodium Hydroxide, this is the chemical that transforms the oils and liquid into soap. Once cured for 4 weeks no Sodium Hydroxide is present in the soap, what is left is a mild, gently creamy bar, this should arrive to you in tip top condition and is best used fresh..All my products are Vegetarian and most of them are also Vegan, with the exception of those containing goat's milk. This will be clearly stated on the ingredients listing. I use some nut oils and butters in my soaps so if you have a sensitivity, please read the full ingredients listing for each product before buying. As well as being displayed on each page, the ingredients, weight, batch number, 'made on' and 'use by' dates will be shown in full on the back of every product complying with Trading Standards requirements. The only guinea pigs my products are tested on are human ones. All my products are EU certified, fully safety assessed and insured, 'Oakwood Soaperie' is a member of the 'European Directory of Soap and Cosmetic Makers' and also a member of the 'Guild of Craft Soap & Toiletry Makers'
Currently, I can only accept payments by Paypal. It's a super-convenient and quick method of paying securely online, you can even use your credit card. You don't even need a PayPal account to make your purchase!
If you purchase an item, please make your payment within three days. If you do not make a payment within the three days, I will have to assume you no longer wish to make your purchase and will cancel the sale unless you advise me otherwise.
I may occasionally need to make a batch of a product especially to fulfil your order, if this is the case I will advise you by e-mail asap. I aim to dispatch within 3 - 5 working days but sometimes this may not always be possible, again I will always advise you.
If you have a particularly large order or it will weigh more than 5 kg, I can arrange a courier to deliver, I will advise you by e-mail if this is the case as it will require a signature on delivery. I recycle all of my packaging where possible and use re-cycled paper to make my wrap around soap labels and print invoices.
International Orders -
Important notice - LOTS OF OUR PRODUCTS CONTAIN DRIED BOTANICALS AND / OR HONEY AND DAIRY POWDERS, PLEASE CHECK YOUR COUNTRY'S CURRENT RESTRICTIONS FOR ALLOWING THESE ACROSS THEIR BORDERS BEFORE ORDERING - no refunds will be offered in the event of your parcel being impounded due to customs restrictions imposed by your country. If in any doubt please contact us via the contact form for clarification and a full list of ingredients in the product / products you are interested in ordering, so you can make the appropriate checks before placing your order, thank you.
EUROPE - Royal Mail International Tracked and Signed For (Royal Mail aim for approx 3 - 5 working days but please allow extra time for your parcel to proceed through your countries customs channels. ) insurance included for the value of goods up to £50, please contact us within 24 hours of placing your order if you require additional insurance for goods up to £250 and we can arrange this for you with an additional charge of £2.50 per order - charged separately. Upon payment in full your order will be dispatched to your chosen address. - If you cannot see your country in the drop down menu at checkout, I'm afraid we cannot ship to you at this time due to import restrictions imposed by customs in your country relating to soaps and cosmetics .
USA & CANADA - Royal Mail International Tracked & Signed For (Royal Mail aim for 5 - 7 working daysbut please allow extra time for your parcel to proceed through your countries customs channels) insurance included for the value of goods up to £50 please contact us within 24 hours of placing your order if you require additional insurance for goods up to £250 and we can arrange this for you with an additional charge of £2.50 per order - charged separately. Upon payment in full your order will be dispatched to your chosen address.
As always we will try to keep the delivery cost as close to postage rates as possible and make minimal (if any) charge for packaging.We hope you will continue to shop with us and be a valued customer despite these extra charges we have had to make.
** If your order is for custom soap favours, please allow 8 weeks for making, curing, wrapping and delivery of your order in time for your big day. **
Returns and Exchanges - Being hand-made, my soaps may vary in texture, colour and appearance between batches, no two will be exactly the same, this I believe is part of the appeal. I take care to picture and describe every item as accurately as possible and pack it with love so it reaches you in perfect condition. If you are not 100% happy with it for any reason please contact me within 7 days of your purchase before returning the goods. I will refund the original postage (not the return postage unless it is faulty) and the cost of the item once it has been returned in it's original packaging and in a re-saleable condition.
Please note if you have requested a custom order, this is firm sale at the point of payment and cannot be returned or refunded. If you have any queries about this type of order, please message me prior to placing and paying for your order.
These Terms and Conditions of Sale do not affect your statutory rights.
Care Label - To get the very best from your natural soap, store away from bright light, heat and excessive moisture and always allow it to dry out fully between uses. this will prolong the life and appearance of your soap ensuring you get the very best from it every time.
I hope you enjoy using them, I know I do :O)
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