All my work is painted by hand so please just ask if you would like me to make an extra special item - I am always happy to oblige. The colours I use are mixed by hand and are outlined with a raised edge. Once dry, they are baked to make them permanent and will withstand everyday use.
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
In the unlikely event of a breakage- packaging is very thorough- please inform Toasted Glass immediately on day of receipt and keep hold of the item and the packaging. This will enable a swift refund or replacement.