“Destash, supplies and ephemera from deepest Yorkshire!”
We Ruby & Dig are the data-controllers of your personal information as it relates to our shop.
When you place an order from us, we will receive your name, delivery address and email address from Folksy. We will only use these details to process and deliver your order, or deal with any queries you have related to that order. If you send us a message using the contact button on Folksy, we will receive your username and email address.
The only circumstances in which we will share your data are in processing your order or complying with the law. We will never use or pass on your information to third parties for marketing purposes or any other purpose, other than the circumstances listed below, or add you to any mailing list without your explicit consent. The circumstances in which we may share your data are:
• With Folksy to comply with our obligations.
• With delivery companies to fulfil your order.
• To comply with legal or tax obligations.
We will only retain your details for as long as necessary in order to process the transaction and we will securely store any data collected during that period. We retain personal data related to orders or customer queries for six years. After this time we will delete your data from our records.
You have the right to know what personal data we hold about you, and to ask for that data to be changed or deleted. You also have the right to complain to the ICO if you believe there is a problem with the way we handle your data.
We are a husband and wife designer/maker team from deepest Yorkshire. We source quality new and vintage crafting supplies for other crafters and makers to enjoy.
All items are carefully packaged and shipped from the UK (within 3 working days) via Royal Mail Second Class or International Standard Airmail.
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.