All items by Nelly Felt Creative

Buying from me

My name is Nelly and I am an artist and designer and have been crafting for the last 30 years. I only make one of each design so you know you are buying a one of bespoke piece of art. I work with a wide range of materials including wool, feathers and leather

Returns Policy

You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.

If for any reason you are unsatisfied with your order please contact me as soon as possible and I will do my best to help.

Standard and Ready made items may be returned within 7 days of delivery providing they are in the same perfect condition they were delivered in.

Custom designs are un-returnable as every effort is made to ensure you the customer are happy with your design before posting.

Notification of any damages, shortages and discrepancies must be received within 7 days of delivery.

Postage costs will be refunded only if your order is damaged or faulty

Postage costs are not refundable for damages caused by Royal Mail or other persons once item has been dispatched.

Read the Folksy Returns Policy.