All items by Mug Monster

Buying from me

We design and print all our own novelty mugs, this means we can take pride in every aspect of our products, from designing beautiful graphics, to selecting the premium quality orca mugs, to printing with the latest technology to ensure a top-class finish. We define ourselves by the quality of our mugs and the friendliness of our service - we're confident you won't be left disappointed.

Returns Policy

You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.

I don't accept cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalised orders
Perishable products (like food or flowers)
Digital downloads
Intimate items (for health/hygiene reasons)

Conditions of return

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Read the Folksy Returns Policy.