I Heather Weaving am the data-controller of your personal information as it relates to my shop.
When you place an order from me, I will receive your name, delivery address and email address from Folksy. I will only use these details to process and deliver your order, or deal with any queries you have related to that order. If you send me a message using the contact button on Folksy, I will receive your username and email address.
The only circumstances in which I will share your data are in processing your order or complying with the law. I will never use or pass on your information to third parties for marketing purposes or any other purpose, other than the circumstances listed below, or add you to any mailing list without your explicit consent. The circumstances in which I may share your data are:
• With Folksy to comply with my obligations.
• With delivery companies to fulfil your order.
• To comply with legal or tax obligations.
I will only retain your details for as long as necessary in order to process the transaction and I will securely store any data collected during that period. I retain personal data related to orders or customer queries for six years. After this time I will delete your data from my records.
You have the right to know what personal data I hold about you, and to ask for that data to be changed or deleted. You also have the right to complain to the ICO if you believe there is a problem with the way I handle your data.
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
I gladly accept returns
Contact me within: 3 days of delivery
Send items back within: 21 days of delivery
I don't accept exchanges or cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalised orders
Items on sale
Returns and exchange details
If for some reason you are not happy with your purchase, please contact The Papercut Den within 3 days of receiving your item. If you wish to send your purchase back the return postage costs are the responsibility of the buyer. Items must be returned in the original packaging and in the condition in which they were sent out within 14 days. Items will not be refunded if they are returned damaged in some way due to careless packaging.
All refunds will be processed within 14 days of the return of the item. Please note that times for funds ton appear back in your account are subject to your banks term and conditions.
It is strongly recommended that returns are posted with a tracked method as refunds will only be processed when items are safely returned.
If your item arrives to you damaged or faulty, please contact me ASAP with photo evidence. Assuming the issue is no fault of the buyers , a replacement will be sent out at no extra cost to the buyer.