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Buying from me
We try our best to get orders shipped within 2 days, and we aim to only keep in-stock products on folksy. For our personalised items it may take us an additional 5 days to allow for designing the item and applying it. If you'd like a custom order making then please contact me via email!
Returns Policy
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
If items are made to order or customised then unfortunately it would not be able to return the items due to the personalised nature and the fact we can't re-sell or alter the goods.
Read the Folksy Returns Policy.
