“Handcrafted Gemstone and Handstamped Jewellery”
I Kirsty Halsey am the data-controller of your personal information as it relates to my shop.
When you place an order from me, I will receive your name, delivery address and email address from Folksy. I will only use these details to process and deliver your order, or deal with any queries you have related to that order. If you send me a message using the contact button on Folksy, I will receive your username and email address.
The only circumstances in which I will share your data are in processing your order or complying with the law. I will never use or pass on your information to third parties for marketing purposes or any other purpose, other than the circumstances listed below, or add you to any mailing list without your explicit consent. The circumstances in which I may share your data are:
• With Folksy to comply with my obligations.
• With delivery companies to fulfil your order.
• To comply with legal or tax obligations.
I will only retain your details for as long as necessary in order to process the transaction and I will securely store any data collected during that period. I retain personal data related to orders or customer queries for six years. After this time I will delete your data from my records.
You have the right to know what personal data I hold about you, and to ask for that data to be changed or deleted. You also have the right to complain to the ICO if you believe there is a problem with the way I handle your data.
If you have any concerns about your personal data, please contact support@folksy.co.uk.
In addition to my own privacy policy, if you pay for your order with Paypal, your data will be protected by PayPal's privacy policy.
If you pay directly by card on Folksy, your personal data is protected by Stripe's Privacy Policy, which you can read here.
You can read Folksy's privacy policy here.
Unique Handcrafted Gemstone Jewellery, my items are all my own designs and made by my own fair hands at home in Essex. Our hand stamped items include aluminium components, which is more hypoallergenic than silver. I post recorded delivery, so that the item is covered if it goes missing. I also use second hand outer packaging to reduce costs. Items will come in a gift bag, ready to give as a gift, or store your items when you treat yourself!
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
My items are sent out as First Class Signed For via Royal Mail within the UK. Outside of the UK? Send me a message and I'll get a postal quote for you.
I aim to have your items posted withing 5 working days after payment, please message me if you need your items rushed out and I'll see what I can do for you.
Your items will arrive in a gift bag, packed inside a cardboard box, with some extra padding and within a post bag for protection.
I offer a shipping discount on multiple items! You will be charged full price for the highest postage, and each further item will have the discounted postage applied. Overpaid postage will be refunded to you.
Please note that it is the buyers responsibility to ensure that their delivery address is correct BEFORE check out. I cannot be held accountable for this, and will be unable to refund you. The item will need to be paid for in full again if you wish to repurchase it.
Refunds and Exchanges
I want you to love the items you receive as much as I loved making them! If you're not happy for any reason, please let me know by message as soon as possible.
Don't like your item? Please return it in it's original condition, within the original packaging for a refund minus postage. Please be sure to inform me and return the item within 14 days of receipt. Return postage is the buyers responsibility, and I suggest sending returns via an insured method so that you're covered if the item goes missing on it's way to me. I will be unable to refund or exchange until I have received the returned item.
I try my utmost to describe my items with complete transparency and accuracy. If I've made a mistake, or missed something out, please let me know as soon as you can so that I can rectify this for you. I'll get back to you as soon as I can.
Gemstones are natural, and will have natural inclusions and irregularities in the stones and shapes. I don't class this as a fault- it adds to the individuality and beauty of each item.
Custom and personalised items are non refundable.
I'm unable to accept refunds on earrings unless faulty, due to hygiene reasons.
Items need to be returned withing 30 days of payment.
Thanks!
Additional policies and FAQs
I'm happy to take custom and personalised orders! Please contact me to discuss your ideas. Custom orders must be paid for upfront, and are non refundable unless faulty or incorrect. Please check your spelling for any stamped orders!! I can't refund for spelling mistakes made by my customers.
Hand Stamped items are literally just that, each letter and symbol is stamped individually for each piece. This can create variations in the designs, this adds to the true individual and handmade nature of the items, and is why they are so special. Stamping onto metal displaces the metal, rather than removing it, so this will show on the other side of stamped items- I try to show this in my pictures.
