“Hand Bound Books and Stationery - visit www.eloisebindery.co.uk for more information about my books”
I Eloise Lee am the data-controller of your personal information as it relates to my shop.
When you place an order from me, I will receive your name, delivery address and email address from Folksy. I will only use these details to process and deliver your order, or deal with any queries you have related to that order. If you send me a message using the contact button on Folksy, I will receive your username and email address.
The only circumstances in which I will share your data are in processing your order or complying with the law. I will never use or pass on your information to third parties for marketing purposes or any other purpose, other than the circumstances listed below, or add you to any mailing list without your explicit consent. The circumstances in which I may share your data are:
• With Folksy to comply with my obligations.
• With delivery companies to fulfil your order.
• To comply with legal or tax obligations.
I will only retain your details for as long as necessary in order to process the transaction and I will securely store any data collected during that period. I retain personal data related to orders or customer queries for six years. After this time I will delete your data from my records.
You have the right to know what personal data I hold about you, and to ask for that data to be changed or deleted. You also have the right to complain to the ICO if you believe there is a problem with the way I handle your data.
If you have any concerns about your personal data, please contact support@folksy.co.uk.
In addition to my own privacy policy, if you pay for your order with Paypal, your data will be protected by PayPal's privacy policy.
If you pay directly by card on Folksy, your personal data is protected by Stripe's Privacy Policy, which you can read here.
You can read Folksy's privacy policy here.
Eloise is passionate about creating beautifully bound books that are designed to be filled to the brim with ideas, memories and creativity. The books are made using a variety of traditional techniques, complimented by colourful, contemporary designs and are perfect for drawing, writing, painting and traveling. Eloise specialises in exposed spine bindings, as she believes the stitching is too beautiful to hide! All the books are cut, folded, glued, pressed and sewn by hand.
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
Please read product descriptions carefully. If for any reason you are not happy with your purchase, please contact me to arrange a return. Items must be returned within 14 days of purchase in their original condition and packaged carefully. Once these have been received a replacement or refund can be made. Please note that shipping costs are non-refundable (unless the item was faulty) and you will have to cover the cost of return postage. Due to the unique nature of some of my items a replacement may not always be possible.
Custom orders are non refundable.
If your item goes missing in the post, 20 business days from the delivery date must pass before issuing a refund/replacement.