I Helen Davina Harding am the data-controller of your personal information as it relates to my shop.
When you place an order from me, I will receive your name, delivery address and email address from Folksy. I will only use these details to process and deliver your order, or deal with any queries you have related to that order. If you send me a message using the contact button on Folksy, I will receive your username and email address.
The only circumstances in which I will share your data are in processing your order or complying with the law. I will never use or pass on your information to third parties for marketing purposes or any other purpose, other than the circumstances listed below, or add you to any mailing list without your explicit consent. The circumstances in which I may share your data are:
• With Folksy to comply with my obligations.
• With delivery companies to fulfil your order.
• To comply with legal or tax obligations.
I will only retain your details for as long as necessary in order to process the transaction and I will securely store any data collected during that period. I retain personal data related to orders or customer queries for six years. After this time I will delete your data from my records.
You have the right to know what personal data I hold about you, and to ask for that data to be changed or deleted. You also have the right to complain to the ICO if you believe there is a problem with the way I handle your data.
If you have any concerns about your personal data, please contact support@folksy.co.uk.
In addition to my own privacy policy, if you pay for your order with Paypal, your data will be protected by PayPal's privacy policy.
If you pay directly by card on Folksy, your personal data is protected by Stripe's Privacy Policy, which you can read here.
You can read Folksy's privacy policy here.
Hollyblues and Quirkybirds began when I was struggling to find vibrant personal gifts for family and friends.
Making something by hand from quality fabrics just felt special.
It wasn't long before requests and orders started coming as people loved what I was making.
I have always been drawn to bright colour pallets, bright florals and polka dot fabrics and all of my items are made in small batches.
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
I hope you will be delighted with your purchase but if not I operate the following returns policies. I require notice of returns within 7 days and the item MUST be returned within 14 days OF RECEIPT for a refund. Postage costs FOR RETURNS are to be paid for by the buyer and cannot be refunded for change of mind, for buyer remorse or not reading the description correctly. Return postage costs for faulty items will be refunded. Please note that I do not issue refunds until I receive the original item. Thank you.
