“Unique Hand Crafted Bridal & Occasion Accessories - Free Delivery for any additional items purchased at the same time!”
I Siobhan Bianco am the data-controller of your personal information as it relates to my shop.
When you place an order from me, I will receive your name, delivery address and email address from Folksy. I will only use these details to process and deliver your order, or deal with any queries you have related to that order. If you send me a message using the contact button on Folksy, I will receive your username and email address.
The only circumstances in which I will share your data are in processing your order or complying with the law. I will never use or pass on your information to third parties for marketing purposes or any other purpose, other than the circumstances listed below, or add you to any mailing list without your explicit consent. The circumstances in which I may share your data are:
• With Folksy to comply with my obligations.
• With delivery companies to fulfil your order.
• To comply with legal or tax obligations.
I will only retain your details for as long as necessary in order to process the transaction and I will securely store any data collected during that period. I retain personal data related to orders or customer queries for six years. After this time I will delete your data from my records.
You have the right to know what personal data I hold about you, and to ask for that data to be changed or deleted. You also have the right to complain to the ICO if you believe there is a problem with the way I handle your data.
If you have any concerns about your personal data, please contact support@folksy.co.uk.
In addition to my own privacy policy, if you pay for your order with Paypal, your data will be protected by PayPal's privacy policy.
If you pay directly by card on Folksy, your personal data is protected by Stripe's Privacy Policy, which you can read here.
You can read Folksy's privacy policy here.
Hi there, my name is Siobhan and I live & work in Bristol UK.
I love to create hand crafted, vintage & modern style Tiaras, Hairvines, Fascinators, Bridal Jewellery & Occasion Wear, especially for you!
My lil shop offers affordable designs created with the finest shimmering Swarovski crystals, freshwater pearls luxury fabrics & all things sparkly!
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
Thank you for purchasing your special item from PrettyLil Things!
Postage
Your item will be well wrapped and securely packaged. Royal Mail or Hermes may be used for UK packages and Royal Mail for outside of the UK. If you would like to upgrade to tracked & signed delivery this option is now available on all listings. and offers priority dispatch.
Returns
I hope you will be really happy with your purchase, but if for any reason you are not, here are my returns policies. On purchased ready made pieces, a 7 day refund policy applies, by contacting me within 7 days of receipt to arrange either a refund or an exchange.
We do not usually accept returns for wraps / shrugs or other bespoke items as these are made to order for each individual customer. However in certain circumstances a bespoke return may be accepted but only after contacting me first within 3 days of receiving the item.
All accepted returns must be in the same condition as purchased unworn, and in the same packaging and returned (postmarked) within 7 days of receiving the order.
Any items lost in the post on the way back to Pretty Lil Things are your responsibility and will have to be addressed with your postal service. It is for this reason we ask you to use Registered / Tracked Post. As soon as I receive your item I will contact you to complete the refund process.
Please note it is the item only we refund, there is no refund on postage & packing.
Customer satisfaction is really important to me and I aim to offer a friendly professional and efficient service which I hope you would be pleased to recommend to your friends x
