I'm Louise, 31 and from London. PaperHeartCreations specialises in designing handmade unique framed artwork, confetti, favours and decor for special occasions.
We cater for all occasions - engagements, weddings, anniversaries, birthdays, christenings, baptisms, new additions.. the list is endless!
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
I hope you will be happy with your item. In the unlikely event that you are not 100% satisfied with your purchase, please contact me within 7 days of receipt. I will either exchange or refund the item (buyer is responsible for return shipping costs).
I do not accept returns on custom or personalised items, unless they are faulty or have been damaged in transit. Please provide photos to document the damage/error and I will do my very best to resolve any issues.
Broken / Defective / Wrong Item:
If your order has been damaged in the mail, or there is some type of error, I will fix it with no additional cost to you. Please provide photos to document the damage/error. I will then provide you with a refund or exchange (your choice).