“Bespoke and ready-to-wear millinery and jewellery designs.”
I Isobel Robinson am the data-controller of your personal information as it relates to my shop.
When you place an order from me, I will receive your name, delivery address and email address from Folksy. I will only use these details to process and deliver your order, or deal with any queries you have related to that order. If you send me a message using the contact button on Folksy, I will receive your username and email address.
The only circumstances in which I will share your data are in processing your order or complying with the law. I will never use or pass on your information to third parties for marketing purposes or any other purpose, other than the circumstances listed below, or add you to any mailing list without your explicit consent. The circumstances in which I may share your data are:
• With Folksy to comply with my obligations.
• With delivery companies to fulfil your order.
• To comply with legal or tax obligations.
I will only retain your details for as long as necessary in order to process the transaction and I will securely store any data collected during that period. I retain personal data related to orders or customer queries for six years. After this time I will delete your data from my records.
You have the right to know what personal data I hold about you, and to ask for that data to be changed or deleted. You also have the right to complain to the ICO if you believe there is a problem with the way I handle your data.
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
The majority of my headpieces are handmade to order, allowing you to choose the most suitable style for your personality and where possible, matching the fastening to your hair. Once complete, each headpiece is inspected and wrapped thoroughly to ensure they reach you in top condition. Should you find that your headpiece is not suitable, I am happy to accept returns of unworn items with the tags intact within 14 days of receipt (overseas customers please contact me within 7 days), providing they meet the 'conditions of return' below. Bespoke (custom) orders and headpieces made-to-order which vary from the listed item (i.e. different colour) cannot be returned unless faulty.
I am more than happy to help with colours or discuss custom options prior to ordering. If you are matching to an outfit, please request a free colour swatch to ensure it is suitable, as colours online may vary between monitors.
In the unlikely event of your headpiece arriving damaged or faulty, please notify me within 48hrs of delivery/collection and return within 7 days (or as agreed for overseas customers). In this instance, return postage costs will be reimbursed by Lillibets Millinery.
CONDITIONS OF RETURN
Where eligible (see above), a refund or exchange will be given providing the item and hat box are returned unworn and in their original condition, with tags intact and the same place. Please take care to package the item well, as Lillibets Millinery are entitled to make a deduction from the refund amount should any damage be incurred due to poor packaging. I highly recommend sending your return by registered post, as we cannot take responsibility for returned items lost in transit. Buyer is responsible for all return postage costs.
Customer satisfaction is of the greatest importance to me, and I take great pride in knowing my clients look and feel amazing in their new headpieces. Should you find you are not fully happy with your headpiece, please do get in touch to reach a solution.
I am happy to accept returns of unworn jewellery (see exclusions below) within 14 days of receipt (international customers please contact me within 3 days to notify of return, & mark the box as RETURNED ITEM). Items must be returned unworn & in its original packaging.
JEWELLERY RETURN EXCLUSIONS:
Bespoke designs and rings that have been made to the size to the customers specifications are non-returnable unless faulty. Customer satisfaction is of the upmost importance to me, so should you find you have ordered the wrong ring size, I am happy to exchange for a different size once. A fee of £4.00 to cover postal costs will be incurred so please measure before ordering.
Postage is non-refundable. All return postage costs are to be covered by buyer unless returning due to the item being faulty.
Should any items get lost in transit, please do get in touch so that I can either arrange to send another item or provide a full refund. Please allow at least 10 working days after dispatch in the UK (for standard mail) and three weeks for the rest of the world before reporting as lost - this is as advised by Royal Mail as items may take longer than estimated at peak times.