All items are made by me using my sewing, knitting and embroidery machines, in a smoke free home. Most items are sent Royal Mail second class post, and orders over £10 will be sent 'Signed for'. My postage charges are the cost of posting plus a nominal amount for packaging. If buying multiple items I will always refund excess postage if it is £1 or more. My normal posting out days are Tuesday or Wednesday, and Saturday. Custom orders must be paid for before I commence work on them.
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.