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Buying from me
Postage: Pay postage on one item and all additional items have free postage. All items must be purchased in one transaction and posted together to the same address.
Please check that the delivery address on your order is correct. Any mistakes are the responsibility of the customer and cannot be rectified after a parcel has been posted.
Returns Policy
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
RETURNS
Should you change your mind or not be happy with your purchase please just let me know within 14 days and then return to me in the original packaging for a full refund. I will refund your payment as soon as the item has arrived back with me. Return postage will not be refunded. Please ensure you pay the correct postage and the jewellery is carefully packaged in the original packaging so it is not damaged in transit.
RETURNS FROM ADDRESSES OUTSIDE THE UNITED KINGDOM - Please write on the front of the parcel the order number and the words "Please return to Supplier for refund". If you would like a return address label please just ask and I will email it to you.
Read the Folksy Returns Policy.