“All items in my shop are handmade, designed and created by myself in Cornwall and Devon. ”
I Bronwen N Wells am the data-controller of your personal information as it relates to my shop.
When you place an order from me, I will receive your name, delivery address and email address from Folksy. I will only use these details to process and deliver your order, or deal with any queries you have related to that order. If you send me a message using the contact button on Folksy, I will receive your username and email address.
The only circumstances in which I will share your data are in processing your order or complying with the law. I will never use or pass on your information to third parties for marketing purposes or any other purpose, other than the circumstances listed below, or add you to any mailing list without your explicit consent. The circumstances in which I may share your data are:
• With Folksy to comply with my obligations.
• With delivery companies to fulfil your order.
• To comply with legal or tax obligations.
I will only retain your details for as long as necessary in order to process the transaction and I will securely store any data collected during that period. I retain personal data related to orders or customer queries for six years. After this time I will delete your data from my records.
You have the right to know what personal data I hold about you, and to ask for that data to be changed or deleted. You also have the right to complain to the ICO if you believe there is a problem with the way I handle your data.
You are welcome to visit, thanks for taking the time to come & look at my Folksy shop. Take a look and find a gorgeous gift for yourself or someone special.
All my pots are hand thrown on a wheel, glazed in food-safe glazes and fired in my electric kiln.
All items in my shop are handmade, designed and created by myself in Cornwall and Devon.
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
The time I need to prepare an order for shipping varies. For details, see individual items.
I ship to UK by Royal Mail First Class Small Packet and overseas by Royal Mail International Standard.
Shipping costs quoted at checkout are for single packages weighing less than 2kg only.
Packed orders weighing more than 2kg are subject to revised shipping costs. Please contact the seller.
Estimated shipping times
United Kingdom: 1-3 business days
North America: 5-10 business days
Europe: 3-5 business days
Australia, New Zealand and Oceania: 5-10 business days
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Frequently asked questions
Why is my postage so expensive?
I calculate shipping costs using Royal Mail First Class Small Parcel rates for the UK and International Standard Parcel rates for overseas. Both these services have a weight limit of 2kg and the automated pricing system at checkout applies only to this maximum shipping weight. Several smaller items usually fit in one parcel and I will ship these for the price calculated by this site.
If your order will exceed 2kg I will contact you and we can discuss alternative shipping options and costs. It is usually less expensive to split the order into separate packages of under 2kg each.
I do sell my items to shops so please get in touch for a list of my wholesale prices.
Custom and personalised orders.
I am currently taking commissions but please bear in mind that if you request an item such as a ceramics or printed fabrics featuring a new design that it is the artwork you are paying for - please don't expect to pay the same price as a standard item. Designs can take several weeks of hard work to create and I charge accordingly. Please get in touch if you would like to discuss possibilities.
Can I get combined shipping?
Yes, combined postage costs are calculated automatically at the checkout, for one package up to 2kg in weight. If you are interested in placing a larger order likely to exceed this weight limit please do get in touch for an accurate shipping cost.
Can I get a tracking number for my order?
Most orders are not sent via tracked delivery, unless it is a larger order. This is because international postage can be very expensive and I try to keep the costs as low as possible. If you would prefer to have your order shipped with a tracking number please get in touch first so that I can calculate the extra shipping cost.