I Helen Clifford am the data-controller of your personal information as it relates to my website and Folksy shop.
When you place an order from my Folksy shop, I will receive your name, delivery address and email address from Folksy. I will only use these details to process and deliver your order, or deal with any queries you have related to that order. If you send me a message using the contact button on Folksy, I will receive your username and email address.
When you contact me via my website, I will receive the contact details you provide on the form. I will only use these details to deal with your query and to fulfil any order you may later place with me, at which time you will also provide me with delivery details.
The only circumstances in which I will share your data are in processing your order or complying with the law. I will never use or pass on your information to third parties for marketing purposes or any other purpose other than the circumstances listed below, or add you to any mailing list without your explicit consent. The circumstances in which I may share your data are:
• With Folksy to comply with my obligations.
• With delivery companies to fulfil your order.
• To comply with legal or tax obligations.
I will only retain your details for as long as necessary in order to process the transaction and I will securely store any data collected during that period. I retain personal data related to orders, enquiries or customer queries for six years. After this time I will delete your data from my records. (You may also have to contact Folksy / Paypal / Stripe to remove your data from their records.)
You have the right to know what personal data I hold about you, and to ask for that data to be changed or deleted. You also have the right to complain to the ICO if you believe there is a problem with the way I handle your data.
All original artwork will be sent by a Royal Mail tracked and signed for service. Prints and greetings cards will be sent by first class post. Air Mail will be used for overseas buyers. Items will be suitably packaged to ensure delivery in perfect condition.
Please note that I retain copyright in all these works after sale, and the artwork must not be reproduced in any way without my express permission.
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.