All our products are designed in house and made with wool blend felt, by hand for a truly unique and personalised product. We are happy to customise anything you see in our shop and if you have a completely new idea we would love to work with you, to make your dream a finished product. You can also buy sewing patterns from our shop and feel free to request finished items of the patterns too!
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
Please pay immediately when you purchase an item. If there is no response within 3 days I will cancel the order to recover sales fees.
I accept the following methods of payment:
- Credit/Debit Cards (through PayPal)
- Personal Cheque (UK Only)
If you experience any problems with placing your order please contact us and will do our best to resolve the issue.
We will ship to anywhere in the world. Each item will have a price for standard shipping to your location. If you require your item in a hurry, or would like additional insurance/tracking for it, please get in touch and we will be happy to arrange this for an additional price.
Customers are responsible for their own customs charges/taxes where applicable.
Refunds and Exchanges
We want only happy customers, so if you are unsatisfied with your product in any way, please get in touch with us. We will offer a full refund or replacement if the item shipped is not the product that was ordered. Please contact us within 7 days of receiving your item if you have a query or problem.
We will retain proof of posting for all items, but cannot be held responsible for items lost or damaged in transit.
Additional Policies and FAQs
If you are interested in purchasing any of our items in bulk, we do offer a discount for wholesalers. Please contact us for more information.
All items found in this shop are the original designs of Grace's Favours. Please do not reproduce any items without express permission.