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Buying from me
All items in our shop are handmade by me and my mum in smoke and pets free home. We use only high quality yarns.
We love making our customers happy. Every day, all over the world, our customers receive orders that make them smile and that makes us smile too.
We strive to provide the best products and customer service we can. Always seek to improve our self for the benefit of the customer and hope to provide the best shopping experience possible.
Returns Policy
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
Shipping
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. Sellers aren't responsible for delays due to customs.
Returns & exchanges
I gladly accept returns and exchanges
Just contact me within: 14 days of delivery
Ship returns back to me within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Digital downloads
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Read the Folksy Returns Policy.
