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We are a group of highly creative and energetic people who design and manufacture our own products and sell them to the end user worldwide. We operate under the banner of Directly Personalised for obvious reasons.
We really love designing things that make people smile, remember or communicate with their friends and loved ones including pets and in laws. We work with all sorts of materials from slate, all sorts of wood, plastics and even paper.
Returns Policy
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
If you change your mind, or any of our products fall below the standard you would expect and you wish to return the item, you must notify us within 14 days of delivery. We are happy to refund or exchange the item providing it is returned unused, in its original packaging with all accessories. Please note: goods that are personalised, bespoke or made-to-order to your specific requirements, perishable products and personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken are non-refundable, unless faulty.
Should you choose to return or exchange your order you will need to deliver the item(s) directly to our offices here in the UK and at your own cost.
All new items are sold with a 12 month warranty.
Read the Folksy Returns Policy.